Operational Excellence Leader
Optimizing Processes and Solving Complex Challenges through Strategic Planning
Leverage my two decades of success in operational excellence, project management, and strategic problem-solving. I offer a unique blend of adaptability, analytical thinking, and process refinement to drive efficiency and growth across diverse environments.
Summary
With a dynamic career spanning over two decades, I have cultivated a broad spectrum of expertise in operational excellence, process optimization, and cross-functional leadership. My journey began in the automotive industry, where I rapidly advanced from a hands-on technician to a regional electrical fault diagnostician. This foundation in technical expertise seamlessly transitioned into leadership roles in sales, where I drove business growth for a leading electrical diagnosis equipment manufacturer by combining innovation with a customer-centric approach.
More recently, I applied my experience to a new industry—successfully founding and managing a veterinary clinic. This required navigating a complex regulatory landscape, securing funding, and developing comprehensive business and marketing plans. My strategic planning and problem-solving skills were instrumental in driving the clinic’s operational success and long-term sustainability.
I thrive in environments that demand versatility and critical thinking. Whether optimizing processes, managing regulatory frameworks, or leading cross-functional teams, I bring a holistic approach to solving complex problems. My ability to navigate ambiguity, break down complex challenges into actionable steps, and deliver impactful solutions is a key driver of my success in any role.
Driving Organizational Success Through Strategic Leadership
My career has been defined by my ability to plan, organize, and execute with precision, ensuring that projects are completed on time and within budget. I excel at managing multiple priorities, leveraging my strong organizational skills to create structured frameworks that streamline operations and optimize results. As a Generalist, my strategic focus and process-oriented approach allow me to contribute effectively in any environment, ensuring long-term success for the organization.
Driving Operational Excellence for Optimal Results
I bring a deep understanding of operational workflows, recognizing that success is driven by continuous improvement. I meticulously analyze performance data and feedback to refine strategies and enhance processes, ensuring efficiency at every stage. My commitment to operational excellence extends beyond individual tasks—I develop comprehensive, long-term solutions that deliver measurable results and drive organizational success.
Employment
C&T Veterinary Services
Project Manager
Navigated the entire startup process and gained deep industry insight along the way. I played a pivotal role in establishing the first new veterinary clinic in Mount Kisco in 40 years, overcoming strict zoning regulations. By securing a prime location in a zone with flexibility outlined in the towns comprehensive land use plan, and petitioned the town to amend the zoning text, I made veterinary clinics a permitted use. The clinic’s proximity to affluent neighboring towns such as Chappaqua, Armonk, New Castle, and Bedford highlighted its strong market feasibility.
- Funding & Financing:
- Secured financial backing for clinic establishment and operating capital.
- Veterinary Knowledge:
- Acquired a deep understanding of veterinary operations through both personal and professional exposure.
- Feasibility Studies:
- Conducted competitive landscape analysis and demographic assessments, confirming market potential and complementing services within the area.
- Location Coordination:
- Navigated zoning regulations, negotiated favorable lease terms, and strategically managed rental costs during the startup phase.
- Construction Management:
- Led the bidding process, negotiated contracts, and ensured project timelines and budgets were met.
- Business Planning:
- Developed comprehensive business plans and financial forecasts to translate the clinic’s vision into sustainable strategies.
- Regulatory Compliance:
- Ensured adherence to regulatory frameworks, mitigating risks and safeguarding operational continuity.
- Legal & Employment Contracts:
- Facilitated legal guidance to minimize risks with employment contracts and secure operations
- Capital Equipment Procurement:
- Negotiated supplier contracts for optimal clinic equipment aligned with doctor and clinic needs.
- Marketing Strategy:
- Created tailored marketing plans leveraging consumer behavior analysis to enhance visibility, attract clientele, and foster long-term growth.
Reynolds & Reynolds
Territory Manager
- Successfully consulted with franchise dealerships, providing growth opportunities and implementing refined dealership marketing programs, resulting in increased revenue and market share
- Demonstrated an ability to acquire new accounts while growing existing accounts through cross-selling, upselling, and consultative selling, leading to an expanded customer base and increased profitability
- Built strong relationships with key decision makers, using critical thinking and problem-solving skills to develop effective and efficient strategies tailored to individual dealership needs and objectives
- Maintained compliance with state and local regulations, ensuring dealership adherence to factory policy and procedure, and conducting compliance audits to identify and mitigate risk
- Collaborated with cross-functional teams on major accounts, aligning services provided with dealership and factory targets, and effectively communicating with stakeholders to ensure customer satisfaction and loyalty
Franchise Dealerships
Fixed Operations Manager
- Achieved consistently high customer satisfaction ratings, maintaining an average score of 95% or above throughout my tenure
- Maintained highest average customer pay per ro per month
- 2019 finalist (top 5) in Audi Twin Cup Challenge
- Overrepresented total revenue per month during employment
Foxwell Technology
Sales & Marketing Manager
- Successfully launched a new import product into the market, resulting in a 10% increase in sales within the first year
- Developed and executed targeted marketing campaigns that led to a 20% growth sales leads
- Implemented a comprehensive social media strategy, increasing online engagement and driving a 40% boost in website traffic
- Conducted thorough market research and competitor analysis to identify new distribution channels, leading to the development of a new distribution model line that generated a 15% revenue growth.
Lexus
Technician – Advisor – Service Manager
- Successfully improved service department efficiency by implementing streamlined processes and optimizing resource allocation, resulting in a 20% reduction in service turnaround time
- Led a team of service technicians and advisors to consistently achieve high customer satisfaction scores, maintaining an average rating of 95% or above
- Developed and executed effective service marketing strategies, resulting in a 15% increase in service revenue and customer retention
- Fostered a positive and collaborative work environment by implementing performance recognition programs and team-building initiatives, resulting in increased employee engagement and reduced staff turnover
Education
QUT
Associate Degree in Business Administration
TAFE
Certificate of Training & Assessment
TAFE
Diploma of Marketing & Communication
TAFE
Diploma of IT (Front end) & (Back end) Development
Industry Training
Reynolds & Reynolds
Consultant Boot Camp
Compliance Auditing
Marketing Services
Hi-Def Sales
VW & Audi of America
Certification Training
Toyota Australia
Certification Training